Overview
- Description
- Kernel/Modules/AgentTicketPhone.pm in Open Ticket Request System (OTRS) 3.0.x before 3.0.20, 3.1.x before 3.1.16, and 3.2.x before 3.2.7, and OTRS ITSM 3.0.x before 3.0.8, 3.1.x before 3.1.9, and 3.2.x before 3.2.5 does not properly restrict tickets, which allows remote attackers with a valid agent login to read restricted tickets via a crafted URL involving the ticket split mechanism.
- Source
- cve@mitre.org
- NVD status
- Analyzed
Risk scores
CVSS 3.1
- Type
- Primary
- Base score
- 6.5
- Impact score
- 3.6
- Exploitability score
- 2.8
- Vector string
- CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N
- Severity
- MEDIUM
CVSS 2.0
- Type
- Primary
- Base score
- 4
- Impact score
- 2.9
- Exploitability score
- 8
- Vector string
- AV:N/AC:L/Au:S/C:P/I:N/A:N
Weaknesses
- nvd@nist.gov
- CWE-200
Social media
- Hype score
- Not currently trending
Configurations
[
{
"nodes": [
{
"negate": false,
"cpeMatch": [
{
"criteria": "cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*",
"vulnerable": true,
"matchCriteriaId": "9F8DBDF3-4B17-4A40-B7B0-5C3E0C2D56F0",
"versionEndExcluding": "3.0.20",
"versionStartIncluding": "3.0.0"
},
{
"criteria": "cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*",
"vulnerable": true,
"matchCriteriaId": "F087FCE9-65A5-484C-B12F-B5DA62DE674E",
"versionEndExcluding": "3.1.16",
"versionStartIncluding": "3.1.0"
},
{
"criteria": "cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*",
"vulnerable": true,
"matchCriteriaId": "A05A1D49-3954-49FE-B380-B09882A37C6C",
"versionEndExcluding": "3.2.7",
"versionStartIncluding": "3.2.0"
},
{
"criteria": "cpe:2.3:a:otrs:otrs_itsm:*:*:*:*:*:*:*:*",
"vulnerable": true,
"matchCriteriaId": "BAE3C475-E0F2-45CE-B3F7-65E6D67229B2",
"versionEndExcluding": "3.0.8",
"versionStartIncluding": "3.0.0"
},
{
"criteria": "cpe:2.3:a:otrs:otrs_itsm:*:*:*:*:*:*:*:*",
"vulnerable": true,
"matchCriteriaId": "3A410BE4-CB6E-44A0-BCD3-98C8414F32D1",
"versionEndExcluding": "3.1.9",
"versionStartIncluding": "3.1.0"
},
{
"criteria": "cpe:2.3:a:otrs:otrs_itsm:*:*:*:*:*:*:*:*",
"vulnerable": true,
"matchCriteriaId": "88C588FA-05C0-4677-A35C-7F9F518D225A",
"versionEndExcluding": "3.2.5",
"versionStartIncluding": "3.2.0"
}
],
"operator": "OR"
}
]
}
]