Overview
- Description
- Kernel/Modules/AgentTicketWatcher.pm in Open Ticket Request System (OTRS) 3.0.x before 3.0.21, 3.1.x before 3.1.17, and 3.2.x before 3.2.8 does not properly restrict tickets, which allows remote attackers with a valid agent login to read restricted tickets via a crafted URL involving the ticket split mechanism.
- Source
- cve@mitre.org
- NVD status
- Analyzed
Risk scores
CVSS 3.1
- Type
- Primary
- Base score
- 6.5
- Impact score
- 3.6
- Exploitability score
- 2.8
- Vector string
- CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N
- Severity
- MEDIUM
CVSS 2.0
- Type
- Primary
- Base score
- 4
- Impact score
- 2.9
- Exploitability score
- 8
- Vector string
- AV:N/AC:L/Au:S/C:P/I:N/A:N
Weaknesses
- nvd@nist.gov
- CWE-200
Social media
- Hype score
- Not currently trending
Configurations
[
{
"nodes": [
{
"negate": false,
"cpeMatch": [
{
"criteria": "cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*",
"vulnerable": true,
"matchCriteriaId": "7ADB16D4-A0BF-4D62-9281-59DA1FE9C781",
"versionEndExcluding": "3.0.21",
"versionStartIncluding": "3.0.0"
},
{
"criteria": "cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*",
"vulnerable": true,
"matchCriteriaId": "82CDCF39-8358-4E04-9589-DE480A716AA3",
"versionEndExcluding": "3.1.17",
"versionStartIncluding": "3.1.0"
},
{
"criteria": "cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*",
"vulnerable": true,
"matchCriteriaId": "EE5F67FF-5B27-4A30-A68D-F2901F0AA4A5",
"versionEndExcluding": "3.2.8",
"versionStartIncluding": "3.2.0"
}
],
"operator": "OR"
}
]
}
]