Overview
- Description
- In Open Ticket Request System (OTRS) 4.0.x before 4.0.32, 5.0.x before 5.0.30, and 6.0.x before 6.0.11, an attacker could send a malicious email to an OTRS system. If a user with admin permissions opens it, it causes deletions of arbitrary files that the OTRS web server user has write access to.
- Source
- cve@mitre.org
- NVD status
- Analyzed
Risk scores
CVSS 3.0
- Type
- Primary
- Base score
- 6.5
- Impact score
- 3.6
- Exploitability score
- 2.8
- Vector string
- CVSS:3.0/AV:N/AC:L/PR:N/UI:R/S:U/C:N/I:H/A:N
- Severity
- MEDIUM
CVSS 2.0
- Type
- Primary
- Base score
- 5.8
- Impact score
- 4.9
- Exploitability score
- 8.6
- Vector string
- AV:N/AC:M/Au:N/C:N/I:P/A:P
Weaknesses
- nvd@nist.gov
- CWE-20
Social media
- Hype score
- Not currently trending
Configurations
[
{
"nodes": [
{
"negate": false,
"cpeMatch": [
{
"criteria": "cpe:2.3:a:otrs:open_ticket_request_system:*:*:*:*:*:*:*:*",
"vulnerable": true,
"matchCriteriaId": "6BD45EA4-6EBA-4590-86F7-0D2FDFEE771D",
"versionEndExcluding": "4.0.32",
"versionStartIncluding": "4.0.0"
},
{
"criteria": "cpe:2.3:a:otrs:open_ticket_request_system:*:*:*:*:*:*:*:*",
"vulnerable": true,
"matchCriteriaId": "C71C5452-F983-4A71-BC5F-07FFA60D5E19",
"versionEndExcluding": "5.0.30",
"versionStartIncluding": "5.0.0"
},
{
"criteria": "cpe:2.3:a:otrs:open_ticket_request_system:*:*:*:*:*:*:*:*",
"vulnerable": true,
"matchCriteriaId": "2A8A41B9-7C2B-4DE6-A43E-25A6FE253325",
"versionEndExcluding": "6.0.11",
"versionStartIncluding": "6.0.0"
}
],
"operator": "OR"
}
]
},
{
"nodes": [
{
"negate": false,
"cpeMatch": [
{
"criteria": "cpe:2.3:o:debian:debian_linux:8.0:*:*:*:*:*:*:*",
"vulnerable": true,
"matchCriteriaId": "C11E6FB0-C8C0-4527-9AA0-CB9B316F8F43"
},
{
"criteria": "cpe:2.3:o:debian:debian_linux:9.0:*:*:*:*:*:*:*",
"vulnerable": true,
"matchCriteriaId": "DEECE5FC-CACF-4496-A3E7-164736409252"
}
],
"operator": "OR"
}
]
}
]