Overview
- Description
- An issue was discovered in Open Ticket Request System (OTRS) 5.0.31 and 6.0.13. Users updating to 6.0.13 (also patchlevel updates) or 5.0.31 (only major updates) will experience data loss in their agent preferences table.
- Source
- cve@mitre.org
- NVD status
- Analyzed
Risk scores
CVSS 3.0
- Type
- Primary
- Base score
- 6.5
- Impact score
- 3.6
- Exploitability score
- 2.8
- Vector string
- CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:H/A:N
- Severity
- MEDIUM
CVSS 2.0
- Type
- Primary
- Base score
- 5.5
- Impact score
- 4.9
- Exploitability score
- 8
- Vector string
- AV:N/AC:L/Au:S/C:N/I:P/A:P
Weaknesses
- nvd@nist.gov
- CWE-20
Social media
- Hype score
- Not currently trending
Configurations
[
{
"nodes": [
{
"negate": false,
"cpeMatch": [
{
"criteria": "cpe:2.3:a:otrs:otrs:5.0.31:*:*:*:*:*:*:*",
"vulnerable": true,
"matchCriteriaId": "A6CE1362-A15E-4E51-B6C1-9B0807401C16"
},
{
"criteria": "cpe:2.3:a:otrs:otrs:6.0.13:*:*:*:*:*:*:*",
"vulnerable": true,
"matchCriteriaId": "F47157E2-F03F-4088-B2DA-E7D5C5636FA6"
}
],
"operator": "OR"
}
]
}
]