Overview
- Description
- Agent names that participates in a chat conversation are revealed in certain parts of the external interface as well as in chat transcriptions inside the tickets, when system is configured to mask real agent names. This issue affects OTRS; 7.0.21 and prior versions, 8.0.6 and prior versions.
- Source
- security@otrs.com
- NVD status
- Analyzed
Risk scores
CVSS 3.1
- Type
- Primary
- Base score
- 5.3
- Impact score
- 1.4
- Exploitability score
- 3.9
- Vector string
- CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N
- Severity
- MEDIUM
CVSS 2.0
- Type
- Primary
- Base score
- 5
- Impact score
- 2.9
- Exploitability score
- 10
- Vector string
- AV:N/AC:L/Au:N/C:P/I:N/A:N
Social media
- Hype score
- Not currently trending
Configurations
[
{
"nodes": [
{
"negate": false,
"cpeMatch": [
{
"criteria": "cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*",
"vulnerable": true,
"matchCriteriaId": "358B64C5-B9E4-4DE6-8309-A5CF1752C039",
"versionEndIncluding": "7.0.21",
"versionStartIncluding": "7.0.0"
},
{
"criteria": "cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*",
"vulnerable": true,
"matchCriteriaId": "031CA5A5-FE12-4831-A2AB-068978C498A1",
"versionEndIncluding": "8.0.6",
"versionStartIncluding": "8.0.0"
}
],
"operator": "OR"
}
]
}
]