Overview
- Description
- Agents are able to lock the ticket without the "Owner" permission. Once the ticket is locked, it could be moved to the queue where the agent has "rw" permissions and gain a full control. This issue affects: OTRS AG OTRS 8.0.x version: 8.0.16 and prior versions.
- Source
- security@otrs.com
- NVD status
- Analyzed
Risk scores
CVSS 3.1
- Type
- Primary
- Base score
- 4.3
- Impact score
- 1.4
- Exploitability score
- 2.8
- Vector string
- CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:N
- Severity
- MEDIUM
CVSS 2.0
- Type
- Primary
- Base score
- 4
- Impact score
- 2.9
- Exploitability score
- 8
- Vector string
- AV:N/AC:L/Au:S/C:N/I:P/A:N
Weaknesses
- nvd@nist.gov
- NVD-CWE-noinfo
- security@otrs.com
- CWE-266
Social media
- Hype score
- Not currently trending
Configurations
[
{
"nodes": [
{
"negate": false,
"cpeMatch": [
{
"criteria": "cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*",
"vulnerable": true,
"matchCriteriaId": "744CBDE7-F971-4D0D-8BA9-43F8FADA1963",
"versionEndIncluding": "8.0.16",
"versionStartIncluding": "8.0.0"
}
],
"operator": "OR"
}
]
}
]