Overview
- Description
- Improper filtering of fields when using the export function in the ticket overview of the external interface in OTRS could allow an authorized user to download a list of tickets containing information about tickets of other customers. The problem only occurs if the TicketSearchLegacyEngine has been disabled by the administrator. This issue affects OTRS: 8.0.X, 2023.X, from 2024.X through 2024.4.x
- Source
- security@otrs.com
- NVD status
- Analyzed
Risk scores
CVSS 3.1
- Type
- Primary
- Base score
- 5.3
- Impact score
- 3.6
- Exploitability score
- 1.6
- Vector string
- CVSS:3.1/AV:N/AC:H/PR:L/UI:N/S:U/C:H/I:N/A:N
- Severity
- MEDIUM
Weaknesses
- nvd@nist.gov
- NVD-CWE-noinfo
- security@otrs.com
- CWE-790
Social media
- Hype score
- Not currently trending
Configurations
[
{
"nodes": [
{
"negate": false,
"cpeMatch": [
{
"criteria": "cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*",
"vulnerable": true,
"matchCriteriaId": "9E122DB1-85DB-4430-A8C2-1B599364FD1F",
"versionEndExcluding": "2024.5.2",
"versionStartIncluding": "8.0.0"
}
],
"operator": "OR"
}
]
}
]